These Terms and Conditions (“Terms”) govern your access to and use of the GoHighLevel Nigeria website (ghl.ng), software, platforms, products, and services (“Services”).

GoHighLevel Nigeria (GHL.ng) provides business technology solutions including customer relationship management (CRM), marketing automation, AI-powered website creation, sales funnels, lead management, appointment booking, communication automation, websites, and related digital business services.

By accessing our website, creating an account, purchasing a Service, or using any GHL.ng Service, you agree to these Terms. If you do not agree with these Terms, you should not use our Services.

1. Definitions

For purposes of these Terms:

“GHL.ng,” “we,” “us,” or “our” means GHL.ng and the applicable entity providing the Services.

“You” or “Customer” means the individual, business, organization, or other legal entity accessing or using the Services.

“Account” means the account created to access GHL.ng Services.

“Platform” means the GHL.ng software, website, dashboards, applications, tools, and associated infrastructure.

“Customer Data” means information, files, content, contact records, customer information, leads, communications, and other data submitted to the Platform by or on behalf of the Customer.

“Subscription” means a paid recurring plan providing access to specified GHL.ng Services.

2. About GHL.ng

GHL.ng provides technology designed to help businesses manage and automate customer acquisition, sales, marketing, communications, and business operations.

Depending on the Service purchased, GHL.ng may provide:

CRM and customer management tools

Lead capture and management

Sales pipelines

Marketing automation

Email automation

SMS automation

WhatsApp-related automation and integrations

Websites and landing pages

AI-powered website creation

Sales funnels

Forms and surveys

Appointment and booking systems

Workflow automation

Business communications

Analytics and reporting

Third-party integrations

Website development or implementation services

Digital marketing and automation services

Not every feature is included in every plan.

3. Eligibility

You must be legally capable of entering into a binding agreement to use GHL.ng.

If you are accessing the Services on behalf of a company, organization, or other entity, you confirm that you have authority to accept these Terms on its behalf.

You are responsible for ensuring that your use of the Services complies with all applicable laws, regulations, and third-party platform policies.

4. Account Registration

Some GHL.ng Services require you to create an account.

When registering, you agree to provide accurate and complete information.

You are responsible for:

Maintaining accurate account information.

Keeping your login credentials confidential.

Securing devices used to access your account.

Preventing unauthorized access.

Notifying GHL.ng if you suspect unauthorized use of your account.

You are responsible for activities conducted through your account unless the activity resulted from circumstances attributable to GHL.ng.

You must not sell, rent, sublicense, or transfer your account except where expressly permitted by GHL.ng.

5. Subscription Plans

Access to certain GHL.ng Services may require a paid Subscription.

The features, usage limits, pricing, billing period, and other conditions applicable to a Subscription will be presented when you purchase or activate the relevant plan.

Your Subscription may provide access to a defined combination of:

CRM features

Automation features

Website tools

AI tools

Marketing tools

Communication tools

Integrations

Storage

User seats

Usage allowances

GHL.ng may offer different plans for different business requirements.

Features may differ between plans.

6. Billing and Payments

Where a Service requires payment, you agree to provide accurate billing and payment information.

You authorize GHL.ng or its designated payment provider to charge the applicable fees.

Unless otherwise stated:

Subscription fees are charged according to your selected billing cycle.

Fees must be paid when due.

Taxes or applicable charges may be added where required.

Failed payments may result in restricted or suspended access.

Usage-based or third-party charges may apply where disclosed before or during use.

GHL.ng is not responsible for additional fees charged directly by third-party providers, telecommunications companies, messaging platforms, payment providers, or other external services.

7. Pricing Changes

GHL.ng may change its pricing, Subscription plans, features, or usage limits from time to time.

Where a pricing change affects an existing recurring Subscription, we will provide reasonable notice where required.

Your continued use of the affected Service after the effective date of the change constitutes acceptance of the revised pricing, subject to applicable law.

8. Free Trials and Promotions

GHL.ng may offer free trials, discounts, promotional plans, credits, or other special offers.

Promotional offers may have additional conditions.

Unless otherwise stated:

A free trial may automatically convert into a paid Subscription when the trial ends.

Promotional pricing may apply only for a specified period.

Promotional offers may be limited to eligible users.

GHL.ng may modify or withdraw an offer where permitted by law.

Any specific promotional terms presented during signup will apply to that promotion.

9. CRM and Customer Management Services

GHL.ng may provide tools for managing customer and prospect information.

These tools may allow you to:

Store contact information.

Create customer profiles.

Track leads.

Manage sales opportunities.

Create pipelines.

Record interactions.

Create tasks.

Automate follow-ups.

Segment contacts.

Monitor customer activity.

You are responsible for ensuring that the information entered into the CRM is accurate, lawful, and appropriately collected.

GHL.ng does not guarantee that CRM features will prevent every data-entry error, duplicate record, lost lead, or business opportunity.

10. Marketing Automation

GHL.ng may provide automation tools that allow you to create automated marketing and sales processes.

These may include:

Email sequences

SMS campaigns

Follow-up workflows

Lead nurturing

Automated notifications

Customer segmentation

Form-triggered workflows

Appointment reminders

Sales pipeline automation

Other automated actions

You are responsible for reviewing and testing your workflows before activating them.

You are also responsible for ensuring that automated communications comply with applicable laws and platform policies.

GHL.ng is not responsible for consequences resulting from incorrectly configured workflows, campaigns, triggers, conditions, integrations, or automation rules created by you.

11. Email, SMS, WhatsApp and Other Communications

Where GHL.ng enables email, SMS, WhatsApp, or other communications, the availability and delivery of messages may depend on third-party providers.

GHL.ng does not guarantee that every message will be:

Delivered

Delivered immediately

Received

Opened

Read

Responded to

Delivery may be affected by recipient settings, spam filters, telecommunications networks, internet connectivity, messaging-provider policies, sender reputation, carrier restrictions, and other factors.

You are responsible for obtaining any required consent before sending marketing communications.

You must not use GHL.ng to send unlawful, fraudulent, deceptive, abusive, or unsolicited communications.

12. AI Website Builder

GHL.ng may provide AI-powered tools that generate websites, landing pages, text, layouts, images, or other digital content.

AI-generated content is provided as an assistance tool and may not always be accurate, original, complete, or appropriate for your intended use.

You are responsible for reviewing AI-generated content before publishing or relying on it.

You should verify:

Business information

Contact information

Pricing

Product descriptions

Claims

Legal notices

Images

Copyright ownership

Regulatory statements

Other published information

GHL.ng does not guarantee that an AI-generated website or content will satisfy the legal, regulatory, accessibility, advertising, SEO, or industry-specific requirements applicable to your business.

13. Website and Funnel Services

Where GHL.ng allows you to create websites, landing pages, sales funnels, forms, or other public-facing pages, you are responsible for the content published through those pages.

You must ensure that your published content does not:

Infringe intellectual-property rights.

Violate applicable law.

Mislead consumers.

Contain fraudulent claims.

Collect personal information unlawfully.

Contain malicious code.

Violate third-party platform policies.

GHL.ng may remove or restrict access to content that violates these Terms or applicable law.

14. AI-Generated Content

GHL.ng may use artificial intelligence to assist with content generation and business automation.

AI outputs may include factual errors, inappropriate suggestions, outdated information, or unintended results.

You should independently verify important information before using it.

AI-generated content should not be treated as professional legal, financial, medical, tax, accounting, or other specialized advice.

You remain responsible for content you publish or actions you take based on AI-generated output.

15. Third-Party Integrations

GHL.ng may integrate with external services, including:

Payment providers

Email providers

SMS providers

WhatsApp and messaging services

Social media platforms

Analytics platforms

Calendar services

Hosting providers

CRM and business applications

Other third-party software

Third-party integrations may require you to maintain a separate account with the relevant provider.

Third-party services are controlled by their respective providers and may change, become unavailable, or impose additional requirements.

GHL.ng is not responsible for failures caused by third-party services outside our reasonable control.

16. Customer Data

You retain ownership of Customer Data that you submit to GHL.ng.

You grant GHL.ng a limited, non-exclusive right to host, store, process, transmit, and otherwise handle Customer Data to the extent reasonably necessary to provide the Services.

You represent that:

You have the necessary rights to provide the Customer Data.

You have obtained required permissions and consents.

Your collection and use of Customer Data comply with applicable laws.

Your use of Customer Data does not infringe another person's rights.

GHL.ng does not claim ownership of your Customer Data merely because you store or process it through the Platform.

17. Privacy and Data Protection

Your use of GHL.ng is also subject to our Privacy Policy.

Where you use GHL.ng to collect or process information about your customers, leads, employees, website visitors, or other individuals, you remain responsible for complying with applicable data-protection laws.

This may include requirements concerning:

Consent

Privacy notices

Data minimization

Data retention

Security

Direct marketing

Individual privacy rights

Cross-border data transfers

Additional data-processing terms may apply where required.

18. User Content

You may upload or create content through the Services, including:

Text

Images

Videos

Logos

Documents

Customer records

Website content

Marketing content

Product information

Forms

Campaigns

You remain responsible for this content.

You must not upload or publish content that violates these Terms or applicable law.

GHL.ng reserves the right to remove or restrict content where reasonably necessary to comply with law, protect the Platform, or enforce these Terms.

19. Intellectual Property

The GHL.ng Platform and its underlying technology remain the property of GHL.ng or its licensors.

This includes, where applicable:

Software

Source code

Platform architecture

Interfaces

Templates

Designs

Graphics

Documentation

Branding

Logos

Proprietary processes

Proprietary technology

Your Subscription gives you a limited right to use the Services during the applicable Subscription period.

It does not transfer ownership of GHL.ng's intellectual property to you.

20. Customer-Owned Content

Subject to the rights of third parties and applicable agreements, you retain ownership of content you provide to GHL.ng.

You are responsible for ensuring that you have the necessary rights to use images, text, logos, trademarks, videos, documents, and other materials you upload.

You grant GHL.ng permission to use such content solely as reasonably necessary to provide the Services.

21. Prohibited Activities

You must not use GHL.ng to:

Commit fraud.

Conduct unlawful activities.

Send spam.

Distribute malware.

Phish or impersonate others.

Harvest personal information unlawfully.

Circumvent Platform security.

Attempt unauthorized access.

Interfere with Platform operations.

Reverse engineer the Platform except where legally permitted.

Resell the Services without authorization.

Violate intellectual-property rights.

Violate privacy rights.

Create deceptive websites or campaigns.

Conduct illegal automated messaging.

Abuse third-party communication systems.

Use the Platform to facilitate criminal activity.

We may suspend or terminate accounts involved in prohibited activities.

22. Service Availability

We aim to provide reliable and continuous access to the Services.

However, we do not guarantee that the Services will always be:

Available

Uninterrupted

Secure

Error-free

Compatible with every device or browser

Temporary interruptions may occur because of maintenance, upgrades, infrastructure failures, security incidents, internet outages, third-party services, or circumstances beyond our reasonable control.

23. Service Modifications

We may modify, improve, add, remove, or discontinue features of the Services.

Changes may be made for reasons including:

Product development

Security

Performance

Legal compliance

Changes in technology

Third-party service changes

Business requirements

We may replace an existing feature with a substantially equivalent feature where reasonably practicable.

24. Data Storage and Backups

GHL.ng may maintain technical systems designed to protect Customer Data.

However, you remain responsible for maintaining appropriate copies of critical business information where necessary.

You acknowledge that no cloud service can guarantee absolute protection against data loss.

25. Account Suspension

We may temporarily restrict or suspend your account where reasonably necessary because of:

Non-payment

Security concerns

Suspected fraud

Abuse of the Services

Violation of these Terms

Violation of applicable law

Excessive activity that threatens Platform stability

Requirements imposed by third-party providers

Where reasonably practicable, we may provide notice before suspension.

26. Cancellation

You may cancel your Subscription in accordance with the cancellation procedure applicable to your plan.

Cancellation may stop future recurring charges but does not automatically reverse fees already incurred.

Unless otherwise stated, cancellation does not entitle you to a refund for a billing period that has already begun.

Certain services, including custom development, implementation, setup, consulting, or other professional services, may be subject to separate cancellation terms.

27. Refunds

Refund eligibility depends on the Service purchased and the applicable refund terms.

Unless expressly stated otherwise, fees for:

Services already delivered

Completed implementation work

Consumed usage

Third-party services

Custom development

Other completed work

may not be refundable.

Nothing in these Terms limits consumer rights or other rights that cannot legally be excluded.

28. Termination

GHL.ng may terminate your access to the Services where you materially breach these Terms or where continued access would create legal, security, operational, or financial risks.

Upon termination:

Your right to access the affected Services may end.

Outstanding amounts may remain payable.

Certain provisions of these Terms will continue to apply after termination.

Where technically and legally applicable, you may be given an opportunity to export Customer Data before account deletion.

29. Business Results Disclaimer

GHL.ng provides technology and automation tools.

We do not guarantee specific business outcomes.

Use of GHL.ng does not guarantee:

A particular number of leads.

Increased sales.

Increased revenue.

Higher conversion rates.

Improved search rankings.

Increased website traffic.

Successful advertising campaigns.

Customer acquisition.

Appointment bookings.

Any particular return on investment.

Business results depend on many factors outside GHL.ng's control.

30. Professional Advice Disclaimer

GHL.ng provides technology services and does not provide legal, tax, accounting, financial, medical, or other professional advice unless expressly agreed under a separate professional-services agreement.

You are responsible for obtaining appropriate professional advice where necessary.

31. Limitation of Liability

To the maximum extent permitted by applicable law, GHL.ng and its owners, employees, affiliates, contractors, partners, and service providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

This includes losses arising from:

Lost profits

Lost revenue

Lost business opportunities

Loss of goodwill

Business interruption

Data loss

Third-party service failures

Failed communications

Failed marketing campaigns

Incorrect automation

AI-generated content

Website downtime

To the maximum extent permitted by law, GHL.ng's total aggregate liability arising from or relating to the Services will not exceed the amount paid by you to GHL.ng for the affected Services during the 12 months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded or limited.

32. Indemnification

You agree to indemnify and hold harmless GHL.ng and its owners, employees, affiliates, contractors, and service providers from claims, damages, losses, liabilities, costs, and expenses arising from:

Your breach of these Terms.

Your unlawful use of the Services.

Your Customer Data.

Your published website or marketing content.

Your marketing communications.

Your violation of another person's rights.

Your violation of applicable laws.

Your misuse of third-party integrations.

33. Force Majeure

GHL.ng will not be liable for failure or delay caused by circumstances beyond its reasonable control.

Such circumstances may include:

Natural disasters

Fire

Flood

War

Civil unrest

Government action

Internet failures

Telecommunications failures

Power outages

Cybersecurity incidents

Pandemics

Strikes

Third-party infrastructure failures

34. Changes to These Terms

We may update these Terms from time to time.

When material changes are made, we may provide notice through our website, email, account dashboard, or other reasonable means.

The updated Terms will become effective on the date stated at the beginning of the revised Terms.

Your continued use of the Services after the effective date constitutes acceptance of the updated Terms, subject to applicable law.

35. Governing Law

These Terms are governed by the laws of the Federal Republic of Nigeria, except where applicable law requires otherwise.

The parties will first attempt to resolve disputes through good-faith discussions.

If a dispute cannot be resolved amicably, it may be submitted to a court or other dispute-resolution mechanism having appropriate jurisdiction under applicable Nigerian law.

36. Severability

If any provision of these Terms is determined to be invalid, unlawful, or unenforceable, that provision will be interpreted to the maximum extent permitted by law.

The remaining provisions will continue in full force and effect.

37. No Waiver

Failure by GHL.ng to enforce any provision of these Terms does not constitute a waiver of our right to enforce that provision in the future.

38. Entire Agreement

These Terms, together with our Privacy Policy and any additional terms applicable to particular Services, constitute the agreement between you and GHL.ng regarding your use of the Services.

Additional agreements may apply to specific products, subscriptions, professional services, or enterprise arrangements.

Where an applicable written agreement conflicts with these Terms, the specific agreement will govern the relevant Service to the extent of the conflict.

39. Contact

If you have questions about these Terms or the GHL.ng Services, please contact us through the contact information provided on our website.

GHL.ng

Website: GHL.ng

40. Acceptance of These Terms

By accessing, registering for, purchasing, or using GHL.ng Services, you confirm that you have read, understood, and agreed to these Terms and Conditions.

If you do not agree with these Terms, you must discontinue use of the Services.