GHL.ng (“GHL.ng,” “we,”, "GoHighLevel Nigeria ", “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store, and protect personal information when you visit our website, create an account, use our software and services, contact us, or otherwise interact with GHL.ng.

By using our website or Services, you acknowledge that you have read and understood this Privacy Policy.

1. Who We Are

GHL.ng provides digital business technology and automation solutions, including customer relationship management (CRM), marketing automation, websites, funnels, AI-powered website-building tools, lead management, forms, appointment systems, communications, and related business services.

For the purposes of applicable data-protection laws, the organization responsible for your personal information will depend on how you interact with GHL.ng.

Where you provide information directly to GHL.ng for purposes such as creating an account, requesting information, purchasing a service, or contacting us, GHL.ng may determine how and why that information is processed.

Where a GHL.ng customer uses our platform to collect or manage information about its own customers, leads, employees, or other individuals, that GHL.ng customer may determine the purposes for which that information is processed. In such circumstances, GHL.ng may process the information on the customer's behalf as a service provider or data processor.

2. Information We Collect

We may collect different categories of information depending on how you interact with our Services.

2.1 Information You Provide Directly

We may collect information that you voluntarily provide, including:

Full name

Business or organization name

Email address

Telephone number

Business address

Billing information

Account login information

Website information

Company information

Job title or professional information

Information submitted through contact forms

Information provided when requesting a demo or consultation

Information included in support requests

Information provided when communicating with us

Other information you voluntarily submit through our Services

We only request information that is reasonably necessary for the relevant purpose.

2.2 Information Collected Automatically

When you visit or use our website or Services, certain information may be collected automatically.

This may include:

IP address

Browser type

Device type

Operating system

Approximate geographic location

Referring website

Pages visited

Time spent on pages

Interaction with website features

Login and authentication information

Date and time of access

Technical and diagnostic information

Usage information relating to our Services

This information may be collected through server logs, cookies, analytics technologies, and similar technologies.

2.3 Information Provided Through the GHL.ng Platform

If you use GHL.ng's CRM, marketing automation, forms, websites, funnels, appointment systems, or other tools, you may provide information relating to other individuals.

This may include information about:

Customers

Prospective customers

Leads

Employees

Contractors

Website visitors

Subscribers

Appointment attendees

Other contacts

The information may include names, email addresses, telephone numbers, business information, communication history, appointment information, form submissions, and other information entered or collected by you.

You are responsible for ensuring that you have the appropriate legal basis and permissions to collect and process such information.

3. How We Use Personal Information

We may use personal information for legitimate business purposes, including to:

Provide and operate our Services.

Create and manage user accounts.

Process subscriptions and payments.

Respond to enquiries.

Provide customer support.

Process requests and transactions.

Communicate with customers.

Send service-related notifications.

Improve our website and Services.

Develop new products and features.

Monitor and analyze usage.

Detect and prevent fraud, abuse, and security incidents.

Maintain the security and integrity of our systems.

Troubleshoot technical problems.

Comply with legal and regulatory obligations.

Enforce our agreements and policies.

Send marketing communications where legally permitted.

Personalize aspects of the user experience.

Perform other purposes disclosed at the time information is collected.

We will not use personal information for purposes that are materially incompatible with the purpose for which it was collected unless permitted or required by applicable law.

4. Legal Basis for Processing

Depending on the circumstances, we may process personal information based on one or more lawful grounds recognized under applicable data-protection laws.

These may include:

Your consent.

Performance of a contract or steps taken at your request before entering into a contract.

Compliance with a legal obligation.

Protection of vital interests where applicable.

Our legitimate interests, provided those interests do not override applicable privacy rights.

Other lawful bases permitted under applicable law.

Where processing is based on consent, you may withdraw your consent where permitted by law. Withdrawal of consent does not affect the lawfulness of processing carried out before withdrawal.

5. Marketing Communications

We may send you marketing communications about GHL.ng products, services, educational resources, promotions, events, or other relevant information where permitted by law.

You may unsubscribe from marketing emails by using the unsubscribe mechanism included in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may continue to send important service-related communications, such as account notices, security alerts, billing information, and other transactional messages.

Where you use GHL.ng to send marketing communications to your own customers or leads, you are responsible for ensuring that those communications comply with applicable laws and regulations.

6. Cookies and Similar Technologies

GHL.ng may use cookies and similar technologies to operate, secure, analyze, and improve our website and Services.

Cookies may be used for purposes including:

Essential website functionality.

Authentication.

Security.

Remembering preferences.

Analytics.

Performance monitoring.

Understanding website usage.

Improving user experience.

Marketing and advertising, where applicable.

You may be able to control cookies through your browser settings or through any cookie-management tools we make available.

Disabling certain cookies may affect the functionality of some portions of our website or Services.

7. Analytics

We may use analytics services to understand how visitors interact with our website and Services.

Analytics information may include pages visited, traffic sources, device information, general geographic information, and interactions with website features.

Analytics providers may process information in accordance with their own privacy policies.

We use analytics information primarily to understand website performance, identify areas for improvement, and improve the user experience.

8. AI and Automated Technologies

Some GHL.ng features may use artificial intelligence or automated technologies.

These features may process information submitted by users to generate websites, content, recommendations, workflows, responses, or other outputs.

Where AI features process personal information, we will take reasonable steps to ensure that such processing is conducted in accordance with applicable privacy requirements and the terms applicable to the relevant Service.

Users should avoid submitting unnecessary sensitive personal information into AI tools.

AI-generated output may not always be accurate or appropriate and should be reviewed before being relied upon or published.

9. Customer Data Processed Through GHL.ng

GHL.ng provides tools that allow businesses to collect and manage information about their own customers, leads, website visitors, and other contacts.

When a business uses GHL.ng to process such information:

The business may determine the purposes and means of processing.

The business is responsible for establishing an appropriate lawful basis.

The business is responsible for providing appropriate privacy notices to individuals where required.

The business is responsible for responding to applicable data-subject requests where required.

GHL.ng processes information as necessary to provide the contracted Services.

If you have submitted your information to a business that uses GHL.ng, your primary privacy relationship regarding that information may be with that business.

For questions about how a particular business uses your information, you should contact that business directly.

10. Information We Share

We do not sell personal information as a business practice.

We may share personal information with appropriate third parties where reasonably necessary to provide our Services, operate our business, comply with the law, or protect our rights.

These parties may include:

Service Providers

We may use third-party providers for services such as:

Hosting

Cloud infrastructure

Payment processing

Email delivery

SMS delivery

WhatsApp or messaging services

Analytics

Customer support

Security

Authentication

Website functionality

Data storage

Software integrations

These providers may process information on our behalf and are expected to process information in accordance with applicable contractual and legal requirements.

Business Transfers

If GHL.ng is involved in a merger, acquisition, restructuring, financing, sale of assets, or similar transaction, personal information may be transferred as part of that transaction, subject to applicable law.

Legal Requirements

We may disclose information where reasonably necessary to:

Comply with applicable laws.

Respond to lawful requests from authorities.

Protect the rights or property of GHL.ng.

Investigate fraud or security incidents.

Protect users or the public.

Enforce our agreements.

11. International Data Transfers

Some of our service providers, infrastructure providers, or technology partners may process information outside Nigeria.

Where personal information is transferred across borders, we will take reasonable steps to ensure that the transfer is conducted in accordance with applicable data-protection laws.

Depending on the circumstances, this may include contractual safeguards, adequacy mechanisms, consent, or other lawful transfer mechanisms.

12. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:

Provide Services.

Maintain accounts.

Complete transactions.

Meet contractual obligations.

Resolve disputes.

Enforce agreements.

Maintain business and financial records.

Comply with legal obligations.

Prevent fraud and abuse.

Maintain security and operational records.

Retention periods may vary depending on the type of information and the reason it was collected.

When information is no longer required, we may delete it, anonymize it, or securely dispose of it, subject to applicable legal and operational requirements.

13. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, loss, misuse, or destruction.

Security measures may include appropriate access controls, authentication mechanisms, monitoring, encryption where appropriate, and other safeguards.

However, no method of transmission or electronic storage is completely secure.

You are responsible for maintaining the confidentiality of your account credentials and for notifying us if you suspect unauthorized access to your account.

14. Data Breach and Security Incidents

If we become aware of a security incident involving personal information, we will assess and respond to the incident in accordance with applicable laws and our internal security procedures.

Where legally required, we may notify affected customers, individuals, regulators, or other appropriate parties.

15. Your Privacy Rights

Depending on applicable law and the circumstances of processing, you may have rights relating to your personal information.

These may include the right to:

Request access to personal information we hold about you.

Request correction of inaccurate or incomplete information.

Request deletion of personal information in appropriate circumstances.

Request restriction of certain processing.

Object to certain processing.

Withdraw consent where processing is based on consent.

Request information about how your personal information is processed.

Request portability of information where applicable.

Lodge a complaint with a relevant data-protection authority.

These rights are subject to applicable legal limitations and exemptions.

16. How to Exercise Your Rights

To exercise a privacy right or make a privacy-related request, please contact us using the contact information provided at the end of this Privacy Policy.

To protect personal information, we may need to verify your identity before completing certain requests.

We will respond to valid requests within the timeframe required by applicable law.

Where we are processing information on behalf of one of our business customers, we may direct your request to that customer where appropriate.

17. Children's Privacy

Our Services are intended primarily for businesses and are not directed at children.

We do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can take appropriate action.

18. Third-Party Websites

Our website and Services may contain links to websites, applications, or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites.

We encourage you to review the privacy policies of third-party services before providing them with personal information.

19. Third-Party Integrations

GHL.ng may allow you to connect your account with third-party services.

When you activate an integration, information may be exchanged between GHL.ng and the relevant third-party service based on the permissions and configuration you select.

Your use of third-party integrations is also subject to the third party's terms and privacy policy.

You are responsible for reviewing and configuring integrations appropriately.

20. Payment Information

Payments for GHL.ng products or services may be processed through third-party payment providers.

Depending on the payment method, we may receive information such as:

Payment status

Transaction reference

Payment amount

Currency

Billing information

Limited payment-method information

We generally do not need to store complete payment-card information when payments are processed by a third-party payment provider.

Payment providers process payment information according to their own privacy policies and applicable security requirements.

21. User Responsibilities

If you use GHL.ng to collect or process personal information belonging to other people, you are responsible for:

Having an appropriate legal basis for processing.

Providing required privacy notices.

Obtaining consent where required.

Respecting individuals' privacy rights.

Maintaining accurate information.

Using personal information only for lawful purposes.

Configuring your account and integrations appropriately.

Complying with applicable marketing and communications laws.

Taking appropriate steps to secure your account and data.

GHL.ng should not be used as a substitute for your own legal or privacy compliance obligations.

22. Data Protection Compliance

GHL.ng seeks to operate its Services in accordance with applicable data-protection laws.

For customers operating in Nigeria, this may include requirements under the Nigeria Data Protection Act 2023 and regulations, guidelines, or directives issued by the relevant Nigerian data-protection authorities.

Depending on your location and activities, other data-protection laws may also apply.

Where required, additional contractual data-processing terms may apply to particular customers or Services.

23. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

Our Services.

Technology.

Legal requirements.

Privacy practices.

Business operations.

When we make material changes, we may provide notice through our website, account dashboard, email, or other appropriate means.

The “Last Updated” date at the beginning of this Privacy Policy indicates when the policy was most recently revised.

We encourage you to periodically review this Privacy Policy.

24. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or the way GHL.ng processes personal information, please contact us through the contact information provided on our website.

GHL.ng

Website: https://ghl.ng/

Privacy enquiries:
Please use the contact options available on the GHL.ng website to submit a privacy request.

25. Effective Date

This Privacy Policy is effective as of September 5, 2026.

By continuing to use GHL.ng after this Privacy Policy becomes effective, you acknowledge the practices described in this Privacy Policy, subject to your rights under applicable law.